Terms & Conditions

These Terms and Conditions ("Terms") constitute a legal agreement between Ancourage Academy ("we", "us", "our", or "Centre") and the parent/guardian ("you", "your") enrolling your child in our programmes.

By enrolling your child in Ancourage Academy, making payments for our services, or allowing your child to attend our lessons, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Enrolment & Attendance Policies and Privacy Policy.

If you do not agree to these Terms, please refrain from enrolling or making payment to Ancourage Academy. We reserve the right to refuse enrolment to any student at our sole discretion.

A binding contract is formed when you complete your child's enrolment and when we receive your payment or send a written confirmation (whichever is earlier).

Ancourage Academy is a private school registered with the Ministry of Education (MOE), Singapore. Registration gives private schools the right to operate when basic requirements are met.

Important: Registration with MOE does not mean MOE endorses or accredits our school, our courses, or our teachers. If we indicate our status, we will only use the term "Registered with the Ministry of Education."

We may issue certificates of attendance or completion for our own internal assessments or courses. Singapore does not have a central authority that recognises private school certificates, and recognition is at the discretion of future schools or employers.

Note: If we ever offer full-time preparatory courses, foreign-curriculum primary/secondary programmes, or diplomas/degrees, SSG/CPE registration would apply instead (with different regulatory duties).

1. Formation of Contract

A binding contract is formed when you complete your child's enrolment and when we receive your payment or send a written confirmation (whichever is earlier). Payment confirmation constitutes your acceptance of these Terms.

2. Parental Consent

For enrolled students under 18 years of age, enrolment must be completed by a parent/guardian. By enrolling a minor, you confirm that you have the legal authority to enter into this agreement on behalf of the student.

3. Payment Terms and GST

All fees are quoted in Singapore Dollars (SGD). Ancourage Academy is currently not GST-registered and therefore, no Goods and Services Tax (GST) is chargeable on our services at this moment.

4. Accurate Information

You agree to provide accurate, complete, and current information during enrolment, including but not limited to: student's name, date of birth, school, grade level, medical condition, allergies, learning needs, and emergency contact details.

Please notify us immediately in writing in the event of any information changes. Failure to provide accurate information or notify us of any changes may result in suspension or termination of enrolment without refunds.

1. Non-Refundable Policy

All fees paid to Ancourage Academy, including deposits and lessons package payments, are strictly non-refundable once confirmed and paid.

2. Unused Lesson Credits

For prepaid lessons packages, any unused lessons may be held as credits for up to six (6) months from the date of purchase and may be applied for future programmes at prevailing rates, subject to schedule and seat availability.

Credits are non-transferable to other students and not exchangeable for cash. Credits will expire at 23:59 (Singapore Time) on the last day of the sixth (6th) month from date of purchase. Any unused credits will be forfeited without prior notice after expiration.

Parents may enquire about their credit balance by contacting us at tuition@ancourage.net or drop us a text at +65 8849 8106.

3. Withdrawal Procedure

If you wish to withdraw your child from Ancourage Academy, please provide a written notice via email to tuition@ancourage.net or via a text at +65 8849 8106.

A minimum of 4 weeks' written notice is required for your deposit to be applied to (offset against) the final lesson fees. If less notice is given, the deposit will be forfeited.

4. Exceptional Circumstances

In rare cases of documented medical emergencies, family relocation or other exceptional hardship beyond our control, we may consider refund of credits at our sole and absolute discretion.

5. Centre-initiated Changes

Ancourage Academy reserves the right to make material changes to scheduled classes, teaching staff, programme content, or class times deemed necessary. If you are unable to continue due to these changes, please kindly inform us of your wish to withdraw (following our Withdrawal Procedure).

1. Notice Requirements

We encourage consistent attendance. If your child is unable to attend a scheduled lesson, please provide at least 24 hours' advance notice to retain your lesson credit.

• At least 24 hours: Lesson credit is retained and replacement lessons may be arranged (subject to availability).
• < 24 hours or no-show: Lesson credit is forfeited and non-recoverable.

2. Replacement Lessons

Replacement lessons are offered as a courtesy based on schedule and seat availability. There is no limit on the number of replacement lessons you may request, provided at least 24 hours' advance notice is given.

3. Public Holidays and Centre Closures

Ancourage Academy remains open during public holidays unless otherwise announced. Lessons scheduled on gazetted Singapore holidays may be cancelled or rescheduled at our discretion, with announcement. In the event of Centre closure (maintenance, emergency, etc), affected lessons will be rescheduled or credited as package balance.

As a parent/guardian of an enrolled student, you agree to the following responsibilities:

1. Attendance and Punctuality

• Ensure your child attends all scheduled lessons on time.
• Notify the Centre at least 24 hours in advance if your child has to miss a lesson.
• Understand that steady progress comes from regular, on-time attendance and frequent absences may affect learning progress and outcomes.

2. Medical Information Disclosure

• Disclose all relevant medical conditions, allergies, medications, and special needs before the commencement of lessons.
• Update the Centre immediately if medical information changes.
• Provide medical certificate upon request for illness-related absences.
• Understand that failure to disclose medical information may release the Centre from liability for related incidents.

3. Emergency Medical Authorisation

In the event of a medical emergency, you hereby authorise Ancourage Academy to:

• Provide basic first aid in case of minor injuries.
• Contact emergency medical services (e.g. ambulance) if necessary.
• Seek emergency medical treatment deemed necessary if you are unreachable.
• Understand that you are solely responsible for all medical expenses, ambulance fees, and hospital charges arising from medical emergencies or injuries occurring during or related to classes.

4. Drop-Off and Pick-Up

• Ensure safe and timely drop-off and pick-up of your child.
• The Centre is not responsible for supervision before or after class.

5. Communication

• Keep your contact details current and accurate.
• Check messages from the Centre regularly (WhatsApp, email, SMS).
• Respond to the Centre's enquiries within 3 business days.
• Communicate any concerns or questions promptly.

We aim to reply to all parent/guardian enquiries within 3 business days.

6. Student Conduct Support

• Reinforce the Centre's rules and expectations with your child.
• Cooperate with the Centre staff regarding behavioural matters.
• Take corrective action if your child's behaviour disrupts learning and class experience.

We maintain a safe environment with zero tolerance for bullying or abuse. Serious concerns may be escalated to relevant authorities.

1. Expected Conduct

Enrolled students are expected to:

• Treat our tutors, staff, and fellow students with respect and courtesy.
• Follow our tutors' and staff's instructions and classroom rules.
• Complete assigned work and practice exercises.
• Take good care of the Centre's property, materials, and equipment.
• Maintain a focused and positive learning environment for all.
• Refrain from using personal electronic devices during lessons unless permitted by our tutors.
• Practise academic honesty and integrity.

2. Prohibited Conduct

Enrolled students are strictly prohibited to:

• Bullying, harassment, discrimination, or intimidation of any kind.
• Violence, threats, or aggressive behaviour.
• Vandalism, theft, or damage to the Centre's property.
• Cheating, plagiarism, or academic dishonesty.
• Disruptive behaviour that interferes with learning and class experience.
• Recording of lessons (audio or video) without prior written consent or explicit permission.
• Bringing prohibited items (weapons, illegal substances, etc) into the Centre's premises.

3. Disciplinary Procedures

In dealing with any misconduct, the Centre shall take the following disciplinary actions in accordance with the severity of the misconduct (but not limited to):

• Verbal warning and discussion with enrolled student.
• Written warning to parent/guardian.
• Suspension from classes (without refunds).
• Immediate termination from enrolment (without refunds).

For serious misconduct (violence, illegal activity, severe disruption), the Centre reserves the right to immediately suspend or terminate enrolment.

4. Final Authority

The Centre has sole discretion to determine appropriate consequences for misconduct. All disciplinary decisions are final and binding.

1. Limitation of Liability

To the maximum extent permitted by Singapore law, Ancourage Academy shall not be liable for:

• Personal Belongings: Loss, theft, or damage to student personal property, including electronic devices, stationery, clothing, or valuables. Students bring personal items at their own risk.
• Academic Outcomes: Specific examination results, grades, academic progress, or admission to educational institutions. While we strive for excellence, outcomes depend on multiple factors including student effort, attendance, and prior knowledge.
• Injuries Outside Premises: Injuries or incidents occurring before students enter the Centre or after they leave our supervision.
• Third-Party Services: Services provided by external facilitators, guest instructors, or vendors.

Legal Carve-Outs: Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under Singapore law

Subject to the above, our total aggregate liability for any claims arising from our service shall not exceed the total fees paid by you for the current enrolled package. We shall not be liable for any indirect or consequential damages.

2. Parental Indemnification

By enrolling your child with the Centre, you agree to indemnify, defend, and hold harmless Ancourage Academy, its directors, employees, teachers, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your child's breach of these Terms or the Centre's rules.
• Your child's misconduct, negligence, or violation of any law.
• Damage to the Centre's property or equipment caused by your child.
• Injury to third parties caused by your child's actions.
• False or misleading information provided during enrolment.
• Your failure to disclose any relevant medical information.

3. Insurance

Parents/guardians are encouraged to maintain personal accident and medical insurance for their child. The Centre does not provide insurance coverage for students.

4. Assumption of Risk

You acknowledge that participation in art programmes involves the use of materials, tools (scissors, craft knives, brushes), and supplies that carry inherent risks. Students will be supervised. By enrolling in our art classes, you understand these risks and do not hold Ancourage Academy responsible.

1. Centre Materials

All course materials, worksheets, notes, presentation, teaching methods, curricula, slides, recordings, digital and printed resources developed or provided by Ancourage Academy are proprietary intellectual property of the Centre and protected by copyright.

You and your child may NOT:

• Reproduce, copy, scan, photograph, or duplicate materials.
• Share, distribute, upload, or transmit materials to third parties.
• Use materials for commercial purposes or resale.
• Post materials on websites, social media, or file-sharing platforms.
• Record lessons (audio or video) without prior written consent or explicit permission.

Materials are provided for the enrolled student's personal study only. Ownership of the content remains with Ancourage Academy. Violation of intellectual property rights may result in immediate termination of enrolment and legal action.

2. Media, Recordings and Student Work (PDPA Consent)

By enrolling at Ancourage Academy, you consent to the Centre capturing and using classroom photos, short videos, and testimonials featuring your child for our websites, social media, and brochures to showcase learning. We are mindful of privacy and will avoid publishing full names or personal contact details without explicit permission.

You may withdraw consent at any time by providing a written notice to us via email at tuition@ancourage.net or drop us a text at +65 8849 8106. We will cease future external use within a reasonable time.

For full details on how we collect, use, and protect personal data, please refer to our Privacy Policy.

To protect the integrity of our programmes, you agree not to directly engage our tutors for private lessons outside the Centre during your child's enrolment, unless such arrangement is made through and approved with a written consent by the Centre.

Violation of this clause may result in immediate termination of enrolment without refunds.

From time to time, we may arrange activities using external venues, facilitators, or vendors (e.g. art gallery visits, outdoor sketching, guest instructors). Prior written consent from parent/guardian is required for such activities. Risks and details will be communicated in writing before the commencement of activity. Third-party vendor terms and conditions may apply, and the Centre is not liable for acts or omissions of third-party vendors.

Force Majeure events refer to circumstances beyond the Centre's reasonable control, including but not limited to: pandemics, epidemics, outbreak of infectious diseases, government orders, directives, regulations (e.g. MOE closure orders, lockdowns), natural disasters, fires, explosions, haze, building emergencies, utility failure (e.g. power or water outages), civil unrest, riots, war, etc.

In the event of a Force Majeure event resulting in a temporary closure or class cancellations:

• The Centre will provide replacement lessons or online alternatives where reasonably possible.
• No refund will be provided for Force Majeure cancellations.
• Missed lessons will be credited to your lesson package balance (following the package's validity).

If a Force Majeure event prevents delivery of lessons for more than 4 consecutive weeks, you may request for:

• Extension of credit validity period by equivalent duration to closure.

We will notify parent/guardian of closure and alternative arrangements via WhatsApp, email, or SMS as soon as reasonably practicable.

1. Internal Resolution

In the event of any complaint, concern, or dispute, you agree to first attempt resolution through good-faith discussion with the Centre by:

• Submitting a written letter via email to tuition@ancourage.net or WhatsApp to +65 8849 8106 clearly describing the issue, relevant dates, and desired resolution.
• Meeting with the Centre to discuss resolution (if requested).
• Allowing 7 business days for the Centre to investigate and respond.

2. Mediation

If internal resolution is unsuccessful, either party may request mediation through:

• Consumers Association of Singapore (CASE), or
• Singapore Mediation Centre (SMC).

Both parties agree to participate in mediation in good-faith before pursuing legal action. Mediation costs shall be shared equally unless otherwise agreed.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.

You irrevocably submit to the exclusive jurisdiction of the courts of Singapore for any disputes arising out of or in connection with these Terms, your enrolment, or the services provided by Ancourage Academy.

Ancourage Academy reserves the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Changes will be posted prominently on our website and the 'Last Updated' date at the top of this page will be revised accordingly.

1. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by Singapore law.

2. Entire Agreement

These Terms and Conditions, along with:

• Enrolment and Attendance Policies
• Privacy Policy
• Any signed enrolment forms
• Payment confirmations

constitute the entire agreement between you and Ancourage Academy, and supersede all prior discussion, representations, understandings, or agreements, whether oral or written.

Any waiver of any provisions in these Terms must be in writing and signed by an authorised representative of Ancourage Academy.

If you have questions about these Terms and Conditions, please contact us:

For privacy and data protection enquiries (PDPA requests for access, correction, or withdrawal):