Our Policies

We offer 4-, 12-, and 24-lessons packages, with larger packages enjoying a lower per-lesson rate. Fees are payable in advance to secure a seat. For 4- and 12-lessons packages, full payment is required upfront. For the 24-lesson package, you may pay in blocks of 4 lessons; an initial deposit equivalent to 4 lessons is collected with the first payment and applied to the final 4 lessons of the package.

Discounts or promotions apply only to the specific package purchases at the time of payment and do not carry forward to renewals, different package sizes or future terms once lessons are exhausted, unless otherwise stated.

We accept PayNow, bank transfers, cash, cheque, and cryptocurrency including USDT (please kindly include the student's name and course in the reference for transfers).

All fees, including deposits and subsequent payments, are strictly non-refundable. We do not provide cash refunds once payment has been confirmed.

However, for prepaid lesson packages, any unused lessons may be held as credits for up to six (6) months from the date of purchase. These credits may be applied to future programmes at prevailing rates, subject to schedule and seat availability.

Credits are non-transferable to other students and cannot be exchanged for cash. Unused credits expire after 6 months and will be forfeited without notice.

In exceptional circumstances such as documented medical emergencies or family relocation overseas, we may consider additional credits or partial refunds at our sole discretion.

For full details, please refer to our Terms & Conditions.

Steady progress comes from regular, on-time attendance. If you need to miss a class, please kindly inform us 24 hours in advance so that we may arrange for a replacement lesson.

Replacements are subject to seat availability and are not guaranteed, bankable, exchangeable for cash or offset against future fees.

For illness, we may request a medical certificate.

No shows or late cancellations are treated as utilised lessons.

• Requests should reach us at least 72 hours in advance.
• Deferrals depend on availability and will not extend beyond 1.5 months from the original start date.
• If a student does not attend within the deferral window, all paid fees will be forfeited.

• If payment is more than 48 hours late, a late fee of SGD$10 per day applies.
• If payment is more than 7 days late, we may suspend access to classes until balance is cleared.
• If payment remains outstanding beyond 14 days, enrolment may be terminated and all paid fees, including deposits, will be forfeited.

To keep class sizes healthy and learning effective, we may adjust schedules, reassign tutors, or merge/split classes. We remain in operation during gazetted holidays unless otherwise stated. For unforeseen closures, lessons may be rescheduled, moved online, or credited at our discretion. We will keep you informed promptly.

We aim for a respectful, focused classroom. Students should follow the tutor's guidance and keep personal devices silent unless permitted. We are not responsible for safe drop-off and pick-up outside of our premises. Kindly keep us aware of any allergies, medical conditions or learning needs before lessons begin.

In an emergency, we may provide basic first aid and seek medical help; related costs are to be borne by the parent/guardian.

All worksheets, notes, slides, recordings and digital resources are for the enrolled students’ personal study only. Ownership of the content remains with Ancourage Academy. Please do not copy, scan, upload, distribute or resell any related materials.

We use WhatsApp as our main mode of communication for lessons updates and centre notices — do keep your contact details current. We collect and use personal data to manage enrolment, payments, lesson delivery, safety and compliance, and apply reasonable safeguards.

By enrolling at Ancourage Academy, you consent to the Centre capturing and using classroom photos, short videos and testimonials featuring your child for our websites, social media and brochures to showcase learning at the centre. We are mindful of privacy and will avoid publishing full names or personal contact details without explicit permission.

You may opt out at any time, just drop us a text, and we will exclude your child from future materials (reasonable time may be needed to remove content already scheduled or published).

To protect our programme integrity, please avoid soliciting our tutors for private lessons outside the centre without written consent.

We are committed to high-quality teaching, structured practice and timely feedback, and we work closely with students and families to support steady improvement. However, learning depends on many factors — attendance, completion of practices, individual efforts and starting level. We do not guarantee specific results, grades or admissions outcomes.